Official support channels, troubleshooting, and answers to common bonus issues.
If you're having trouble with your Ledger bonus code or the $20 BTC isn't showing, you're in the right place. Below you'll find official support options and solutions to the most common problems.
Your bonus code (verified working)
URL: https://support.ledger.com
Start here for most issues. Search their knowledge base or submit a ticket.
Direct link: https://support.ledger.com/hc/en-us/requests/new
Choose "Order, payment & referral" as the topic for bonus-related issues. Include your order number and the referral code used.
Open Ledger Live → Settings → Help → Contact Support. You can attach logs if needed.
@LedgerSupport – For public questions or updates on outages.
Try these steps first:
Unfortunately, expired bonuses cannot be reinstated. Ledger's terms are strict on this. You would need to make another purchase to get a new bonus.
The referral program only works on the official Ledger store. Purchases from Amazon, eBay, or other resellers are not eligible for the bonus.
The code must be applied during purchase. It cannot be added afterward. You can return the item (check Ledger's return policy) and buy again with the code.
To get faster help, include:
90% of bonus issues are solved by:
Code auto-applied. I earn nothing – just helping.